Payments

We accept secure credit card payments, including Visa & Mastercard.

We also accept PayPal. No need to create an account – just follow all of the prompts at the checkout. Please note if you pay via eCheque payment can take 3-5 business days before payment in received.

We also accept ZipPay payments.

Once you have placed your order you will receive an Order confirmation email with your order details listed. This is also a tax invoice. Please be sure to check your Junk and Spam mail folders for this.

Don’t worry we will not put any prices or invoices with your order when despatched.

 

How secure is my payment method?

Incredibly safe. See that padlock icon that appears in the address bar at the top of your screen? That means you’ve entered a safe and secure zone. We use Magento as our ecommerce platform, which comes with SSL encryption technology to protect your details at checkout.

 

Personalisation

We embroider onto your robe and towels with the First letter capital and rest lowercase. The reason for this is that some of the fonts dont work in all capitals and doesn't look very nice or is easy to read.

We can do initials in Capitals if you like.

Also for a 1 off item we also only embroidery text. No symbols, pictures or emojis. We will set up for logos, pictures or custom text when there is a minimum of 10 items to make it worth while to digitize your logo for a small set up fee.

 

Delivery

After your payment’s been received, Orders will be despatched within 2 working days of payment being received.

You will be emailed a tracking number to track your order on https://auspost.com.au/mypost/track/#/search

Please also be sure to check your Junk or Spam mail folders for your Shipping confirmation.

Not at home to collect your items? We can’t tell the postman to leave it on your doorstep. If you’re out when they come, a calling card will be left for safe collection for you to pick up from your local post office.

The Monogram Shop is not held responsible for an item not received on expected time, due to freight carriers not being within our control.    

Packaging

Unfortunately, we do not gift wrap due to handling of postal services may wreck the wrapping. Your order will be packed neatly in its original packaging with the monogram showing.  

 

Returns and Exchanges

Please Choose Carefully.

Any customised, printed or embroidered item is final and cannot be returned or exchanged.

We do not give refunds or exchange if you simply change your mind or make a wrong decision. 

You must give us an opportunity to Repair or Replace the item before a refund can be processed.

You can choose between a refund, exchange or credit where goods are faulty, different from a sample shown to you or don't do what they are supposed to, once the goods have been returned to us.

Retain your receipt for proof of purchase.

We will only give a refund or exchange for orders that have been delivered within 7 days. If your item is faulty you must give us the option to repair the fault before a refund can be given.

Please note that colours of products and personalisation may differ in colour due to imaging shown on your screen.