Wow! What amazing service - and from Oz to NZ, all within a week. Stoked with microplush bathrobe & bathsheet. Will definitely be using again. Very happy customer! Many thanks.
I recently ordered a “King & Queen” robe as a Wedding Gift for my brother and sister-in-law. The initial contact was via telephone as I had some questions and the service was incredible. The Monogram Shop went above and beyond to ensure that my requests could be met and delivered on time. I received the product today (I ordered only 3 days ago and live in a regional area) and the quality of both the robe and the embroidery is very impressive. Great value for money and the perfect gift!


Cyn Leslie

Thank you for the efficient service and great craftsmanship of the robe I ordered.

I placed an order on Tuesday and the robe arrived early Thursday - monogrammed and all! I was very impressed as I expected a 3-5 business day turn around for the service, and an additional 3 days for interstate postage.

To have the robe completed and in my hand two days after I placed the order was fantastic.

Very happy with the finished product, very happy with the service, and very happy with The Monogram Shop!! I will be recommending your service to everyone.

Thank you. Cynthia


Kristy Price

Hello monogram shop,

I am writing to say thank you and to let you know how pleased I am with my beautiful bridal robes. I spoke with a lovely gentleman who was so helpful when I made a few mistakes with my ordering and fixed the mistakes for me, he went above and beyond for me and I appreciate all his efforts. I have had a great customer experience with this company and would refer this company to others.

Thank you again,



Donitta Uiduldam

Good morning Cos and Team,

Received the package already! Wow. I just wanted to say a huge THANK YOU for the quality service I received from you. I am definitely a satisfied customer that will be recommending you to others. From your swift response to my initial query and your friendly phone call to further clarify each step of the way, made it one of the most quick and easy online shopping I experienced. Very much appreciate your help for my sisters big day! THANK YOU!!

Kind Regards,


Aileen Walton

Hi just wanted to let you know that my towel arrived today, this is the best service I have ever dealt with. I have ordered about 15 towels over the years and been very happy with every single towel and your prompt delivery is fantastic. Thank you for such wonderful service I cannot sing your praises enough.

Kind Regards,

Aileen Walton

Melanie Costabile

To Cos and Jonathan

Thank you for your absolutely stellar service! Dressing gowns are gorgeous and so is your demeanour and assistance in getting my robes to me when I needed them in a hurry! Absolutely recommending your company to my family and friends here in Melbourne! Quality product and exemplary service I shall be buying from you during the year for future gifts. Thank you once again you were both a pleasure to deal with

Please post this on your testimonial page

Kind Regards,



Hi Jonathan

Thanks for your email.

We received our order today (19th Jan), and are very happy with the items we ordered.Your prompt customer service is fantastic.We will be letting our friends know what a pleasure it is to deal with your company.Thanks again for your assistance.

Kind Regards

Jane and Robert Kessels


Hello, I would just like to say thank you very much for your prompt service and quality product.I made my order on Friday 7:15 am on the 18th Dec 2015 and recived my order on Saturday 19th Dec 2015 around 11:30am ,although I am not far on the Central coast. NSW, I was amazed and very happy.Thank you. I will be ordering again soon.

Kind Regards



”I would just like to say that your service is awesome and to keep up the good work.I currently have a towel order with you and have used you many times before when ordering gifts for people.

You are easy to deal, your deliveries are prompt and with most companies these days it's rare to find the quality of service you provide at TMS.

Thanks again

Grant Sterling


I just had to share with you the experience I had with your company. The level of prompt service is outstanding!! Not only was my order perfect and on time, the customer service team were fantastic and lovely to deal with. Your website is user friendly and efficient.

I will definitely be recommending to all my friends, family & co workers. Expect a big order to come from me towards Christmas time.

Thank you,



Hi Jonathan

Your company must be the most efficient in this country!!! Never have I had such prompt and attentive service. Well done!! The gown is wonderful and I will certainly be ordering more in the future and I am telling my friends what a great gift they make.

Keep up the good work


Sue Skinner

Stacey Burfitt

Hi, I ordered a robe as a gift for my partner and I would just like to commend you on the service and quality product. The other gifts I have ordered from other sites for him have been nothing but a let down so to receive this robe today I can't explain the relief and how thankful I am. Great work I will be ordering with you in the future and definitely recommend you!!

Keep up the good work


Stacey Burfitt

Just to let you know that I received the towels today. I can't believe how quickly you processed the order!! I only put it in on Saturday. The towels are such superb quality, and the names look gorgeous on them. My nieces and nephews will be so excited to receive them at Christmas, and I'm thrilled to have all my shopping done. I will be recommending your company to everyone.

Keep up the good work



Your service is unbelievable.From your courtesy call re order to the prompt delivery.I have passed your business card onto my friend Danielle Doolan Do you do bath sheets?

I wish all the success you & your employees deserve.

Keep up the good work



Hi Cos, Just wanted to let you know that my delivery came in a short while ago. A very big thank you to you and your wonderful staff. Your customer service is outstanding and given my order was last minute, I have say I’m pretty speechless with next day delivery. Not only that, the personalized robe looks fabulous. We need more people like you running businesses! Thank you again Therese


Therese Noujaim

Order Number: 201010121654412752 Date: Wed 13 Oct 2010 9:54:41 AM EST Name Sarah Cody Company Name Contact Number 0421158947 Email Address Message Testimonial: I have used the monogram shop twice now in 2 months. The service is fast and professional. My items were made the same day as I put the order through and shipped that afternoon. What a great business with high quality products!


Sarah Cody

Dear Cos, I have received the robes today and they are beautiful,thank you so much.My grandchildren will love them.My grandson went to Sydney and stayed at the Sheridan on Hyde Park and loved his white robe and has wanted one ever since,so he will be very happy.Thank you also for the pen,its by the phone so I should always have one now especially one that writes. Janice


Janice Wyatt

>Dear Cos and Jonathan,

Just a short note to let you know that the towel with the name Nathan on it , which I ordered the other day has arrived safely, Thank you.I must comment on how impressed I am with the level of service I have recieved since placing my order over the net, I would have to say it has been by far the best sevice I have recived.

WELL DONE !!!!!! Smile The towel was also great , I had purchased it for my nephew for christmas but after the service and the quality of the towel I will soon be placing an order for 1 for my daughter.

Thanks again keep up the good work


Melissa Shoesmith

Dear Cos and Jonathan,


Order Number: 201010282255539252 Date: Fri 29 Oct 2010 3:55:53 PM EST Name:Kathryn Mobbs Contact Number:0359958309 Email Message Wow I am both impressed and stunned. A company who says next day delivery and it was. Thank you for the excellent turn around service. The towels look fantastic. I am sure they will be a hit with the engaged couple. Great service.