White Archives - The Monogram Shop

Google Rating

4.9

Based on 160 reviews

The Monogram Shop

4.9

review us on See all reviews

Caroline Latu

1751186117

My girls & I were trying to come up with some things to put together a gift hamper for my favourite uncles 60th birthday.. I thought it was a long shot for sure, but I reached out online on a Thursday evening with my request & I had a response within minutes. Jonathan was not only wonderful enough to firstly respond after hours, but secondly to confirm that he could fulfil my request for an order to be picked up the following evening. What a complete & utter customer service champ 🏆 and to top it off, the robe itself is complete perfection & my darling uncles new favourite 🥰thank you Jonathan & The Monogram Shop for making my life easier & my fabulous uncles birthday a standout 🙌🏽wishing blessings on you, your families & your business 🙏🏽❤️🙌🏽

Natasha B

1749680729

I had the best experience with TMS. I ordered 4x robes with personalised embroidery and the whole process was so easy. TMS went above and beyond offering a smaller font when I asked and then also picked up and fixed an error in my order (I accidentally selected white for 1/4 robes when it should have been red). The quality was fantastic when we received them. I couldn’t be more impressed! 10/10 would recommend!

Blake T

1749447496

Ordered 3 dressing gowns one white with white writing and they called me up checking if that’s what I wanted cause it’s hard to see even recommended a different colour that matches it 10/10 customer service dressing gowns are amazing too super comfy highly recommend

claudia Aguilar

1746682499

I loved my items they look fantasticAnd the service is fast with deliveryVery happy customer 🫶🏽🙏🏽

DARRENRICHARDSON

1741843600

Agnes Approves

1738896120

Absolutely loved the kid’s towel we got from this place! We were looking for a good customised gift to give one of our boys and this place popped up. I was a bit skeptical cos I had embroidery places and the fabric was either too thin or felt cheap. But when we got the item, the fabric was thick (but not super thick) and the embroidery was good. It was also wrapped in a zip lock bag. The gift card tho was just a print out on an A4 but all goods. Will use this place again

Diyanah Munro

1738058122

Purchased two robe and towel sets as gifts for our dear friends but was unable to have the text embroidered on the towel to be exactly what I needed. I then contacted The Monogram Shop and they replied almost immediately offering several suggestions as to what can be done. They kindly accommodated my customisation requests and within 2 days I received my purchases. Items were packed professionally and beautifully. We are very excited to gift them to our friends and we’ll definitely be return customers of The Monogram Shop. Thank you Jonathan!

August C

1735083548

Just to let you know that the first letter as a Capital and the rest in lower case looks really nice.

Margaret Parkes

1734507773

I ordered three sets of monogramed towels for my grandchildren. They rang me as my selection for one colour on the writing was incorrect as it would have been the same colour as the towel. I was so impressed. The towels arrived. Lovely quality and children love them. No confusion as they are all different colours!

Linda Campbell

1734432979

Thanks to Jonathon and his team who sorted out problems with my rather ineptly placed online order and ensured that my Christmas package has been delivered timeously. Great to experience a personal touch in these automated times. Much appreciated.

Kelly Granville

1733307418

I have purchased monogramed towels over a long period for my 6 grandchildren. Service has always been outstanding and the towels are great quality. The grandchildren love their beautiful towels. Great Australia Business, please support.

Christopher Bui

1731743333

Loving the new unifrom i have for the team , especially the bucket hats

Antoinette Raphael

1730876164

Very helpful and friendly staff! High quality product, also. Would recommend!

Lisa Mountney

1729731048

I had a query and left a message and staff got back to me very quickly and could not be more helpful. I then placed my order and look forward to receiving it soon. Thank you to Jonathon who assisted me with my questions.

Ken Dix

1728882538

I recently ordered some monogrammed bath towels as Christmas presents for some special family members and I was absolutely delighted with the excellent quality, extremely reasonable price and promptness of delivery. The Customer Service given by The Monogram Shop is second to none and I will definitely be a return customer. Highly recommended.

Sonja Swanepoel

1727309615

Bought 3 sets of towels with face cloths. Great quality towels. The embroidery is very well done. Happy with the service and product. Will recommend them any day.

Sharlene Ashton

1722555019

Fantastic product and exemplary customer service. Very happy with everything

Mandy Ryan

1720176004

Prompt, friendly service with beautiful products. Thanks so much♡

Simone McDowall

1718959931

Danny Rojas

1715033000

I bought two towels, the service and quality were both excellent, keep up the good work!

louise harvey

1714462724

Very happy with service and quality of product. Our towels arrived in four days. We placed the order on the Tuesday, and they arrived at Bribie Island outside of Brisbane on Friday c/w personal embroidery.Great turnaround time. The towels feel lovely and soft, and the embroidery looks beautiful. I think our newlyweds will love them.Great communication via email prior to our order to get exactly what we wanted.It wonderful how easy things can be when dealing with a professional and friendly company.

Nicci Harvey

1714097963

Ordered some towels for a bride and groom.Dealt with Jonathon directly by email re the urgency and the words we wanted on the towels. He was so helpful.We ordered on a Tuesday and received on a Friday with a public holiday in the middle.Great service, quick delivery and the towels look fabulous.Would recommend 100%

Issy K

1711320384

Very helpful service! I had asked for two words instead of one to be embroidered on a towel and they were able to accommodate. Fast delivery too. Towel also looks brilliant!

Nicole Duncan

1708642870

Jonathan and his team went above and beyond to ensure that I received my order in time to be gifted to a friend. I received my custom order within 48 hours of purchase! It is very high quality and I am very grateful for the team's responsiveness and customer care.Thanks again,Nicole

Barbra W

1707397751

My amazing orders of 1 set of embroidered bath towel, hand towel and face washer and a set 3 matching hand towels and face washer also embroidered differently arrived within 4 days of ordering online.They are EXACTLY as presented on the Website.The quality of the towels AND the embroidery is EXCELLENT.The Monogram Shop really are a WONDERFUL business with FANTASTIC customer service and GREAT communication skills.

Anita Stankic

1705974935

Very good customer service. I ordered a towel with a monogram inscription. The quality of the towel was gorgeous and it looks amazing. I was supposed to pick it up but called and asked to have it delivered. The next day I recieved it with no issues.Definitely recommend this companyThank you

Lucia McDonald

1705207630

Absolutely love how easy TMS are to deal with. I ordered beautiful quality, monogrammed towels and robes for my daughter and her husband. They were so happy with them and how soft and lush they are. Thank you so much to Jonathan and the team for making my purchase such a smooth process and delivering it so promptly ✨️Ordered from WA and posted to NSW, all within a few days 🩷💚

Trevor and Jo Exton

1703325889

I have purchased from this company quite a few times over the years and their service is always top notch. Almost always have had my order within the working week.

Claire Dowd

1701230400

My email to JonathanHi JonathanI’m very happy with my purchase from your company and just wanted to say a big THANK YOU so much for your prompt service and willingness to help me when I rang to ask if you could post the order to me. It’s great to know there are very caring people in this world like you.My grandchildren are going to love their new towels for Christmas.I would definitely recommend the monogram shop for any monogramming you may need. Their products are of very good quality with many colours and brands to choose from. They are very quick, reliable and most of all very helpful with customer service and the products are amazing!!! Please consider using the Monogram Shop for your next purchase!!! Thank you!!! 😉

jen southwood

1700293808

I received my monogrammed towels for my grandchildren and I am so excited they look beautiful. So I ordered more.

Janice Nugent

1695949512

Very impressed with quality of the personalised towels I ordered. Very quick turnaround from order date to delivery.

Matthew

1695175921

I called twice before even making my order, and Jonathan was incredibly helpful, including in his aesthetic advice. Then when I did order, I sent several emails with requests and amendments and Jonathan was only too happy to oblige them all! Can't recommend these guys enough -- excellent product and world-class service. Thanks again for everything, Jonathan

Ms Yvonne

1695023434

A wonderful first time experience ordering from the team was far beyond my expectation. Easy ordering service. Delivery came before I knew it and the towels and printing was just perfect . My Sincere thanks for looking after exactly what I asked for! Great service great price. Highly recommended . 👍

Michael Deegan

1695004585

I have been looking for the best monogrammed towels available and have found them in The Monogram Shop at Wetherill Park in Sydney. Their efficient processing of my order and timely delivery is first rate. The towels I received are of the highest quality and the monograms are flawless! They are absolutely beautiful. Their prices are more than comparable to other similar products on the market as I spent time researching this. I couldn't be more impressed with the sales and service of this company. You Rock The Monogram Shop! Sincerely, Michael Deegan

Antonia Chan

1693221347

5 stars are not enough, I am happy to give more.Amazing service- prompt response, flexible modification, high quality towels, speedy delivery plus beautiful and skilful embroidery. Thanks Jonathan who also confirmed the colours I picked for the towels and writings were good coordination.My daughter and future son in law are loving them. (My daughter used it on her first day back home!)The time between their engagement announcement from overseas and their return to home was only less than a week. I couldn’t get any better practical gifts than these personalised towels in a short 3 day frame!

Jenny Sparrius

1689127489

I couldn't believe how quickly my order was processed and delivered. The towels are beautiful and come in a lovely zipped bag.

Leanne Roulent

1684897152

Everything was very easy when ordering, I also asked for a specific date for the robes to be delivered and they were obliging. I had them delivered to a friend that was getting married they absolutely loved them. Thank you

Ahna Neubauer

1682570195

These guys are legends, super responsive and my order came out perfectly. Highly recommend!

Kate

1681437938

The service and product is excellent. I’ve ordered several monogrammed towels and plush robes. Staff patiently help me work out what colour embroidery goes with what colour towel or robe before I place my order.

Kathie Kenyon

1677537492

Beautiful quality towels. Embroidery looked fantastic. 21st present for a swimmer. She loved them. Thank you The Monogram Shop for your great and prompt service.

Sophie Whitley

1676339266

Great experience, very friendly and great products

Sandy Hume

1674509125

Fantastic service, excellent communication, products arrive well within the time frame we needed them.Would highly recommend

Mel Hampshire

1673329698

Not only was the personalised towels I ordered as pictured and amazing but the customer service was above and beyond. When I contacted the store re: delivery issue which in no way was the stores fault they went above and beyond to chase it down with the delivery driver and company and had the issue rectified within 24 hours. I was contacted on the phone by a real person every step of their progress in resolving an issue which I feelMost would have said contact the delivery company I highly rate the product and the service.

Jacki Leith

1671141943

Really nice quality personalized towels and excellent customer service. Our package got lost but with the support of Jonathan they were found and promptly delivered. I recommend this company.

Julie Devine

1671079536

What an amazing Australian Company! Quality of the products is really good and the turn-around time from order to doorstep is unbeliveable; especially at this time of year! Can't thank them enough!

Cathy Bushby

1670552848

I wanted to give my two granddaughters embroidered towels for Christmas. Found TMS on the internet and ordered fuchsia towels with white embroidery.Ordered them on the Monday, they arrived on the Friday (did pay for express postage as it was close to Christmas).Absolutely wrapt in them, the colour was perfect, loved the embroidery and the quality of the towels exceeded my expectations. You can never be 100% sure when you order online but this business does not disappoint. (exceptional)Thank you so much, I am looking forward to seeing the girls open their gifts.Will spread the word.Cathy

Fatuma Roba

1668740946

I ordered 2 personalised robes from the monogram shop. They were so soft and comfy. They are absolutely gorgeous. The customer service was amazing too and I got my shipment fairly quick. 💯 recommend them. I will be getting it in different colours now. Thank you so much.

1668242120

I don’t often leave reviews but this company deserves it.I bought a robe last year for my partner and the quality is outstanding. He wore it almost every day and washed it every week and it still looks brand new.So, last week I purchased two more robes as gifts and it arrived 2 days later (with personalisation and only standard delivery)Great quality, great prices and great service.

Karen McCoubrey

1666314943

I received my order today and I would like to thank you. I can’t believe how quickly my order arrived and just how beautiful soft and luxurious my towels look and feel. The monogram looks so special. I will feel very proud when I give them as gifts to my daughter and her partner.Thank you again for such quick delivery and such beautiful items.I will be shopping with you again.

Edwin Chee

1665452167

Quality products and great customer service! Definitely recommend!

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